PrimeCartInstall PrimeCart
PrimeCart support

Help when you need it.

Find the right path for setup, storefront troubleshooting, billing, or product questions.

Guided help

Configure, launch, and get help

Start with focused presets, follow a three-step launch workflow, and copy diagnostics when support is needed.

See how it works
PrimeCart quick setup presets, three-step launch guide, diagnostics, and support tools
1

Install and set up

Install PrimeCart, enable the theme embed, configure Cart Studio, and test your first cart flow.

Install PrimeCart
2

Manage your plan

Open PrimeCart in Shopify Admin to start a trial, review access, manage billing, or cancel.

Open your store
3

Contact the team

Installed merchants can open Support inside PrimeCart to send store diagnostics with their request.

Get in-app support
Common questions

Quick answers before you install.

Looking for optimization advice? Read the Shopify cart growth guide.

Does PrimeCart require theme code changes?

No theme rebuild is required. PrimeCart uses a Shopify theme app embed and guided activation.

Can I test PrimeCart before paying?

Development stores receive free access. Live stores can use the seven-day free trial.

Where do I manage PrimeCart billing?

Subscriptions are managed through Shopify's hosted pricing and billing experience.

How quickly will I receive support?

The typical response time is within 24 hours, Monday through Sunday.

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